Q:
I though that I would receive the latest upgrade with the purchase of the Advanced TIFF Editor. I am using your program since purchased with good time savings. I am looking forward to the latest.

A:
Registered users can visit Upgrade Page (http://www.tiffedit.com/upgrade.shtml) on our site and download the latest version of their purchase.

As a registered customer, you are entitled to free upgrades during one year from the date of purchase. It means that for one year you can download and install the latest versions of the software from our site, and the license file(s) that you received from us when you purchased the software will work with the latest product version.

If you purchased the software more than one year ago, you are no longer entitled to free upgrade; however, you can purchase an upgrade to the latest version at a discounted price (50 - see the table below), and this upgrade will allow you to have free upgrades for another year.

If you don't want to purchase an upgrade, you can use the program forever;
it will never expire, but you won't be able to use the latest version.

Q:
I have not received my personal license that I paid for. I have waited and no email about      unlocking or registering the software. I don't understand what I should do to register.

A:
If you have received a file it is the full-function version and registration number is not required.  Only unzip attached zip-file and run setup.exe. Enjoy.

Q:
What programming language and database is this program written in? I would not want to load any dll's or runtimes that are not well behaved in my system. 

A:
The program is written on C++, consists of one EXE-file and does not require any additional  modules and DLLs.

Q:
I purchased the Program this evening. Apparently my purchase was confirmed, but I still have not received any information about upgrading my demo copy of the software to a fully registered copy.

A:
The information about downloading the full version of program is in the post order message.

Q:
I made a mistake of uninstalling your software. I tried downloading but coundn't. Please help me!!!

A:
Go on http://www.tiffedit.com/download.shtml page.
Type your email address in the necessary field.
Receive in your email box the link, password and login.
Go to link and enter the password and login in that case in which they were sent.
In appeared dialogue window press button "Save" and choose a place on a disk where it is necessary to save the program.
Wait the endings of loading.

Q:
When I purchase software I like to have the software on disks or a CD in case a virus or PC crash ruins my copy on my PC...

A:
You may order the program on CD. CD-ROM with full version (via Air Mail) US $9.95.
Disks will be shipped from Canada.

http://www.tiffedit.com/purchase.shtml

Q:
We are looking at purchasing a product for 20-25 users. This client is a government agency and will balk at paying $49.95 per user. Please supply your "runtime" pricing for users.

A:
We have the Site License ($599.95).
This license allows to use a program on an unlimited number of computers within the same company.

http://www.tiffedit.com/purchase.shtml

Q:
The attached .dcx file opens correctly in kodakimg, irfanview and 32bit fax.
Can you please help re opening correctly with TIFF Editor

A:
Use the menu items
File | Users settings | View tab | Auto Adjust DPI = Switch off

File | Open ...

Q:
When opening a fax received as a letter size, it is displayed at only one half height.
How do I get it to display as it was received?

A:
File | User settings ...| View | Initial zoom = Best fit (or Full size)

Q:
When I open certain pictures in TIF format the picture appears dark (like a negative), how do I solve it?

A:
File | Open
Tools | Negative images

Q:
Printing tif images from Advanced TIFF Editor view is very slow is there a way to speed this up?

A:
You can use the Fast Print check box on the Print dialog box.

Q:
If I open a tiff image with multiple pages, how can I extract single pages from it to make a separate image of it?

A:
Use the File/ExportPage menu item.

Q:
We are still having problems scanning.

A:

Try to scan using our program and send please scanlog.txt file from the program folder.

Q:
Can Advanced TIFF Editor program combine two multi-pages tif files into one file?

A:
File | Open (first file)
Edit | Insert Multipage (or Append Multipage) and select second file
File | Save as

or

File | Merge files

Q:
When converting a 75-page Tif file to a pdf file, the size change from 12 MB to over 256 MB.
Is there a way to control the size of conversion?

A:
File | Save | Advanced | Compression

Q:
Will "Advanced TIFF Editor for Windows" allow me to edit and enter text (ex. enter Name and date) on the TIF attachment in an email before forwarding.

A:
Yes. Use the Annotation for the text inserting.

Q:
I am sorry to report that we are experiencing problems with the images I sent you.
They are using very high memory resources.

A:
Try to switch off the check box
File | Users settings | View | Image caching

Q:
when annotating a fax with text, how do i enter multiple lines in text box. ie wrapping of entered text

A:
Try to use the Memo object from toolbar or menu.

Q:
It can not save a single page when I open a multi page file?

A:
File | Open ... (select multipage file)
Select requested page
File | Export Page ... (select filename and extension)

Q:
Do you know of a good way to clean up .tif files?  Mine are a little sloppy and I was looking for a good imaging editor to clean them up.

A:
Tools | Remove noise
or
Tools | Remove Isolated Pixels

Q:
I couldn't rotate pages except by 90, 180 or 360 degrees.

A:
Tools | Effects | Rotate

Q:
As well another feature we would like is the ability to email the tiff without having to save it to disk.

A:
File | Send as E-mail

Q:
I have one file composed of 39 .tif files all less than 125KB, the combined file is 550+MB, why?

A:
Probably you have saved the resulting file without compression.
File | Save As | Advanced | Compression (LZW or G3FAX)

Q:
we changed copiers and the new one will not work with the program

A:
File | User settings | Acquire | Problem-solving | Variant1 or Variant2

Q:
It seems a bit difficult to select more than one area from the original fax and put these areas together into a single fax (page).

A:
You can use the SHIFT button to select more than one area.

Q:
Would it be possible to have the ruler annotation tool enhanced to provide measurement in cm and/or inches in addition to pixels? This would allow us to print drawings to scale (with a simple calculation against the scale bar or a dimensioned element) even when they are not scanned from a document that is to scale. It would also allow us to measure features without having to print out the drawings when we know that they were scanned from scale drawings.

A:
File | User settings | Annotation | Measurement unit

Q:
I am receiving 25-50 page Tiff faxes (around 6|such daily). Every 2-3 pages represent information on 1 individual of a specific group. I will be saving the pages on each individual in a specific folder. That means that in a month I may end up with 1000s of multiple tiff files, which would make it impossible to find the correct file in case I need to refer back to a particular person's information. What I was thus thinking was that I could "annotate" each page with the individual's name and summary information, when I first open and review the fax. Then, if I had a "Search" function in the software, that could quickly "search" through all the annotations (or index of the same) and locate the correct page or Tiff file, it would make life much simpler for me.

A:
Annotation | Search file
It allows to search a text strings in a TEXT and MEMO objects.

Q:
would it be possible for the annotation icon bar to appear automatically when entering the program rather than having to select and deselect "Annotations" in order for the icons to  appear.

A:
Users settings | View tab | Startup mode = Annotation

Q:
The second comment is concerning the size and visibility of the stamp. Advanced TIFF Editor, it looks OK. In Kodak Imaging (Windows 2000), it looks OK. In Linux and in some other (Windows-based) image viewers, the stamp is not present at all.

A:
The stamps are inserted as vector objects and not all programs allow to view them.
You can combine these objects with a background and can them see in anyone viewer, but can not edit.
Use the menu items
Annotation | Combine with background

Q:
The only other comment we have had from our operations staff is concerning the annotation. Before we upgraded to Windows XP, we were using Imaging for Windows to "stamp" the documents with a standard text string. This is a more complex to achieve in Able, where it is necessary to load / save / copy and paste the annotations from a different folder from the current one; using a standard stamp is much easier to achieve with one key entry.
This was an option with the old imaging utility which was provided with Windows pre-XP. It might be something you could perhaps look at in future.

A:
Use the menu items
Annotation - Object - Stamp - Modify
for creating or editing
and
Annotation - Object - Stamp - your string ...
for inserting.

Q:
It wouldn't convert cmyk tiff files to cmyk jpg's

A:
File | Open | Select your CMYK TIFF file
File | Save as | Advanced | Mode = CMYK | Ok

Q:
I need to be able to save individual (not all) pages from within the multipage .tif file as individual .tif files (Ie if I receive a fax with 1 attachment Todayfax.tif, I might need to save only pages 3, 5 and 9 of 10 total pages).

A:
You can select requested pages and use the menu buttons
File | Save\Export page...

Our software could extract all pages (Allows the user to name the file, and save them as  todayfax_page1.tif, todayfax_page2.tif,  etc. automatically).

Q:
Is is possible to implement a little function to your viewer - we need a tiff-viewer for sap.
One important thing is to start the viewer with a list (ascii-list with one filename per line).
After opening the list, you can navigate in the files (list) like in a multipage tif.

A:
View | Files list
and
File | Files list | Load

Q:
I would like the annotations  to be saved directly on the document, when the user click on "send via email"

A:
File | Users settings | Annotation tab | Automatic combining...

Q:
Users sometimes want to crop an image to a particular size. Displaying the current selected area height/width in the user's default units (pixels/inches/cm) would make this possible.

A:
Users settings | Annotation | Measurement unit

Q:
I would like to buy a program that automatically converts the multipage tif files I scanned in greyscale and high resolution (several hundreds,) into b/w low/medium resolution multipage tif files.

A:
File | Batch process

Q:
I would like to use your application in a batch mode to open Tiff files in a directory and  automatically perform skew correction to each file and then save the corrected image back to
disk.

A:
File | Batch process ...
Add files
Action tab
Add | Descewing

Q:
When You are using any tool (text, memo, pen ...) after using it, the program is still staying on it, so if you want to move it, you have first to click to the "arrow" tool...
And the reflex by almost all user is to click directly to the created object to move it, what  creates a second object  (because the program is still on that tool)...

A:
File | Users settings | Annotation tab | Insert mode = Single

Q:
Is there any way I can have the drawing toolbar to always show ?
Right now it only shows when I click the icon draw.

A:
File | Users settings | View tab | Startup mode = Draw

Q:
I need batch printing

A:
File | Batch process
Add files ...
Save as type = (PRN) Printer
Advanced (if requested)
Start

Q:
If you could suggest a way to auto-crop the black borders, this would be very useful.

A:
File | Users settings | Acquire | Auto Border Detection

Q:
... will not let me select a portion of the file and export to print.

A:
Press the "Select a part of the image" button on toolbar.
Select requested portion.
File | Print | Print the selected area | Ok

Q:
How to operate the "stamp" function?

A:
You can set up it before using
Annotation | Object | Stamp | Modify | Image tab | New | Select requested file |
(you can change the stamp name in the ImageName field) |
Ok

Using:
File | Open
Press annotation button on toolbar
Press Stamp button on toolbar and select your created stamp
Click on the page to insert or select region (rectangle)
You can resize and move stamp after inserting

Q:
What is the last step "At end of the work, you can use the "Combine annotation with background"?

A:
Annotations can be saved as a separate annotation layers, or they can be saved as a permanent part of an image (after 'Combine with Background').

To save annotations as a permanent part of an image
Under the 'Annotation' menu select the 'Combine with Background' menu item.
PLEASE NOTE, once the annotation objects are combined with background,
they become part of the background layer and can no longer be edited as individual objects.

Q:
Is there any way to get the program to show the page number it is currently printing?

A:
File | Print | Captions ...

Q:
How to view all pictures at a time?

A:
View | Files list

Q:
Is it possible to have the Polyline tool stay selected after pressing the escape key?
We would like to annotate in freehand without having to click on the tool icon each time we want to move to a new word or document section.

A:
File | Users settings | Annotation tab | Insert mode = Group

Q:
We're generating various financial reports and kermiting them to the PC (Win XPs) in either .txt or .csv formats. These need to be converted to TIFFs so they can be accessed properly by the archive/retrieval software.

A:
File | Import Text ...

Q:
I want to scan each page of the document, split the image's left and right side into individual pages, rotate and resize each page.

A:
Edit | Split page ...

Q:
If there is any button letting me to save the G4FAX settings as default?

A:
File | Users settings | Saving

Q:
I am using Advanced TIFF Editor on an XP machine. I have two monitors. I would like Able to open up on my left screen (second monitor). No matter how many times I drag it over from the first monitor (main screen) it just will not open up there. Is there anything I can do to get this to work?

A:
File | Users settings | View tab | Window state = Normal

Move program window to requested place or use

File | Users settings | View tab | Window Size